Privacy Notice

1. Introduction

INS Law Ltd ("INS Law", "we", "our" or "us") is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, contact us, enquire about our legal services or instruct us to act on your behalf.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

Please read this Privacy Notice carefully as it explains your rights and how your information is used.

2. Who We Are

INS Law Ltd is the data controller responsible for the personal information collected through this website and during the provision of our legal services.

• INS Law Ltd
• Registered Address: NewSham House, Basement 103, Manchester Road, BL9 0TD
• Email: info@inslaw.co.uk
• ICO Registration Number: ZB822264

INS Law Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA).

3. The Information We Collect

Depending on how you interact with us, we may collect and process the following information:

Identity information

• Name
• Previous names where relevant
• Date of birth
• Nationality where legally required
• Proof of identity documentation where required

Contact information

• Postal address
• Email address
• Telephone numbers

Information relating to your legal matter

This may include information you provide about:

• Historic abuse claims
• Redress applications
• Civil claims
• Supporting evidence
• Witness information
• Previous legal representation
• Correspondence
• Documents you ask us to review

Special category personal information

Some legal matters require us to process sensitive personal information including:

• Physical or mental health information
• Information concerning childhood experiences
• Information relating to ethnicity where relevant
• Religious organisations where relevant to your legal claim
• Criminal offence information where legally permitted

We only process this information where permitted by law and where it is necessary for the establishment, exercise or defence of legal claims or otherwise authorised under UK data protection legislation.

Technical information

When you use our website we may collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookie information
• Diagnostic information

4. How We Collect Information

We collect information directly from you when you:

• complete an enquiry form
• request legal advice
• contact us by telephone
• contact us by email
• correspond with us
• provide documents
• instruct us to act
• subscribe to updates where available

We may also receive information from:

• other solicitors
• barristers
• courts and tribunals
• public authorities
• insurers
• medical professionals
• experts
• witnesses
• organisations connected with your legal matter
• publicly available sources where appropriate

5. How We Use Your Information

We use your personal information to:

• respond to enquiries
• assess whether we can assist you
• provide legal advice
• represent you in legal proceedings
• administer your case
• verify your identity where required
• comply with legal and regulatory obligations
• communicate with you regarding your matter
• manage payments and billing
• improve our services
• maintain website security
• investigate complaints
• defend or pursue legal claims
• prevent fraud and other unlawful activity

We will only use your personal information where we have a lawful basis for doing so.

6. Lawful Bases for Processing

Depending upon the circumstances, we rely on one or more of the following lawful bases:

• your consent
• performance of a contract
• taking steps before entering into a contract
• compliance with legal obligations
• our legitimate interests
• the establishment, exercise or defence of legal claims

Where special category personal information is processed, we rely upon the additional conditions permitted under Article 9 UK GDPR and Schedule 1 of the Data Protection Act 2018 where applicable.

7. Who We Share Information With

We only share your information where necessary and appropriate.

This may include:

• courts and tribunals
• opposing parties and their legal representatives
• barristers
• expert witnesses
• medical professionals
• government departments
• regulatory bodies
• insurers
• professional advisers
• banks and payment providers
• IT service providers
• secure cloud hosting providers
• document management providers
• trusted suppliers who assist us in delivering our legal services

All third parties processing information on our behalf are required to protect your personal information and only process it in accordance with our instructions and applicable law.

We do not sell your personal information.

8. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by UK data protection legislation.

These safeguards may include:

• adequacy regulations
• approved contractual clauses
• other lawful transfer mechanisms recognised under UK law

9. Data Security

We take the security of personal information seriously.

We use appropriate technical and organisational measures designed to protect information against accidental loss, unauthorised access, disclosure, alteration or destruction.

These measures include, where appropriate:

• secure systems
• encrypted communications where appropriate
• controlled user access
• authentication controls
• staff confidentiality obligations
• secure document storage
• monitoring and security testing

Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal, regulatory and professional obligations.

Our standard retention periods are:

Where it is necessary to retain information for ongoing litigation, regulatory investigations, legal obligations or the protection of legal rights, we may retain information for longer.

11. Your Rights

Under UK data protection law you may have the right to:

• request access to your personal information
• request correction of inaccurate information
• request deletion of personal information in certain circumstances
• request restriction of processing
• object to processing in certain circumstances
• request transfer of your personal information where applicable
• withdraw consent where processing is based on consent

These rights are not absolute and may be limited where exemptions apply, particularly where personal information is processed for the establishment, exercise or defence of legal claims or where legal professional privilege applies.

Requests should be sent to:

info@inslaw.co.uk

We will respond in accordance with applicable data protection legislation.

12. Cookies

Our website uses cookies and similar technologies to improve functionality, understand how visitors use our website and enhance user experience.

Some cookies are essential for the operation of the website.

Other cookies, including analytics and advertising cookies, will only be used where you have provided consent where required by law.

You can manage your cookie preferences through our website's cookie banner or your browser settings.

For further information please refer to our Cookie Policy where available.

13. Marketing Communications

Where permitted by law, we may send information about our legal services.

Where your consent is required, we will only send marketing communications where you have chosen to receive them.

You can withdraw your consent or unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Withdrawing consent will not affect communications relating to an existing legal matter.

14. Third Party Websites

Our website may contain links to third party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to read the privacy notices published by any third party websites you visit.

15. Automated Decision Making

We do not make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.

Where technology assists us in reviewing enquiries or administering legal matters, appropriately qualified individuals remain responsible for decisions concerning your case.

16. Children's Information

Where legal matters involve children or vulnerable individuals, we process personal information only where it is necessary and lawful to do so.

Additional safeguards are applied where appropriate.

17. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legislation, regulation, our services or our business operations.

The latest version will always be published on our website and the revision date shown at the top of this page.

18. Contact Us

If you have any questions about this Privacy Notice or how we process your personal information, please contact:

• INS Law Ltd
• NewSham House, Basement 103, Manchester Road, BL9 0TD
• Email: info@inslaw.co.uk

19. Complaints

If you are unhappy with how we have handled your personal information, please contact us in the first instance so that we can investigate your concerns.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information about making a complaint can be found on the ICO's website or by contacting the ICO directly.

We would, however, appreciate the opportunity to address your concerns before you approach the ICO.