Frequently Asked Questions
Answers to some of the questions we are asked most often. If your question is not here, please get in touch — we are happy to help.
Will my enquiry be confidential?
Yes. Everything you tell us is treated in the strictest confidence from your very first message, whether or not you decide to go ahead with a claim.
Does contacting you cost anything?
No. Making an initial enquiry is free and there is no obligation. If we are able to act for you, we will always explain any costs and funding options clearly and in writing before you commit to anything.
Does submitting the form mean you are acting for me?
No. Submitting an enquiry does not create a solicitor-client relationship. That relationship only begins once we have completed our checks and confirmed in writing that we are able to act for you.
Can you guarantee I will win or receive compensation?
No. Every case is different and depends on its own facts. We cannot guarantee any particular outcome or amount, and prior results do not guarantee a similar outcome. We will always give you an honest assessment of your position.
What if my case happened a long time ago?
There are time limits for bringing claims, but they are not always straightforward — particularly in historic abuse cases, where the courts recognise that survivors may need many years before they feel able to come forward. It is often still worth speaking to us so we can advise you on your individual circumstances.
What information should I provide?
Just share what you can. Your name and contact details, the type of claim, and a short description of what happened are enough to get started. You do not need dates, documents or evidence to make your first enquiry — we can help with that later.
How will you contact me?
We will use the contact details and method you tell us you prefer. If any part of the process feels difficult, let us know and we will adapt how and when we get in touch.
What if I am unhappy with your service?
We hope you never need to, but if you are unhappy you have the right to complain. Our Complaints Procedure explains how to raise a concern and how we will handle it, including your right to refer the matter to the Legal Ombudsman.